Return Eligibility
You may request a return if:
- The product is damaged or defective.
- You received the wrong product.
- The product is unused, in its original condition, and includes all original packaging.
Returns requested after the eligible return period may not be accepted.
Non-Returnable Items
The following items generally cannot be returned:
- Used or damaged products caused by the customer
- Personal care or hygiene products that have been opened
- Gift cards
- Downloadable digital products
- Clearance or final-sale items (unless defective)
Return Process
- Contact Paybaba customer support.
- Provide your order number and the reason for the return.
- Follow the return instructions provided by our support team.
- Ship the product back in its original packaging if required.
Refunds
After we receive and inspect the returned item:
- Approved refunds will be processed to the original payment method.
- Refund processing times may vary depending on your payment provider.
- Shipping charges are generally non-refundable unless the return is due to our error.
Exchanges
Products may be exchanged for the same item if they arrive damaged, defective, or incorrect, subject to availability.
Order Cancellation
Orders may be cancelled before they are shipped. Once an order has been dispatched, it must follow the standard return process.
Contact Us
For assistance with returns or refunds, please contact the Paybaba customer support team with your order details.